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Recommended

Blender Primer:
Sculpted prims I (model):
Sculpted prims II (texture):
Sculpted prims III (model):
Sculpted prims IV (texture):
The Primstar:

Jass Online Support Service

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Customer Support
Your very first support address is always our support group in Second Life:Chat group: “blender primstar/jass”

Here you will usually find quick answers for everyday problems. Joining is free.

 If your problem cannot be solved in the Chat group, you always can ask our support team. One to One support can quickly become very time consuming. Hence please understand that we might need to ask for a fee. Here are our services:

One to one Support

Create a notecard and send it to our support team. We will take care of it as soon as possible. Note that this service is a paid service. For Jass-Pro users and Jass-Magic users the first request for help is free and all subsequent help requests are charged 50% of the regular price only. Please avoid direct support requests in private IM’s! The list of our legitimate supporters is:

Eleanora Newell
Gaia Clary

Problem-Analysis (free of charge):

We will check the question and depending on the clarity of your text, we might be able to respond immediately with a potential solution. Response will always be given in private IM. If further actions are necessary to solve your problem, this will be indicated in our response. Further actions can be:

 

Sculptmap Check
2 US$ / 500 L$

  • We might ask you to send us a full perm sculptmap which contains your problem.
  • If you send your sculptmap for inspection, you agree to pay 500 L$ (to be paid after we provide the answer).
  • We will look at your sculptmap and try to give you an answer to your question again in private IM.
  • It may be possible that we need to also look at your blend file. In that case we would cancel the “Sculptmap Check” charge and replace it by “Blendfile Analysis”

Blendfile-Analysis
4 US$ / 1000 L$

  • We might ask you to send us your .blend file for inspection. You can use

    http://pasteall.org/blendfor this purpose. Or if you prefer we will provide an email address.

  • If you send your .blend file for inspection you agree to pay 1000 L$ (to be paid after we provide the answer).
  • We will check the .blend file for errors and give you an answer to your problem and/or advice on how to fix it.

Problem Fixing

If you want, we can fix the problem for you. In that case we will charge 1000 L$ for each 15 minutes of work.

If your problem is a bug

If we find that your problem is due to a bug in the Software, we will not charge you anything. Instead we will pay you 1000 L$ for each bug you find.

One to one support offer summary:

Problem Analysis 0 Euro 0 US$ 0 L$
Sculptmap Check 1.5 Euro 2 US$ 500 L$
Blendfile Analysis 3.0 Euro 4 US$ 1000 L$
Problem fixing 3.0 Euro 4 US$ 1000 L$ for each 15 minutes

2 comments to Jass Online Support Service

  • Sid Foxglove
    September 5, 2011 at 2:04 am

    yes i got the free Jass version from your Island im going threw a Blender book From Elenora and i dont see what she has on one of them which is in Render>Quick Bake Sculpts Meshes or Render>Setup and bake sculpt mesh’s all i have is Render>Bake Sculpt Meshes nothing more, so i trying to figure out what is wrong i have the others things listed in her test but those files