Step 1: Get the list of your purchases

Step 2: Assign your purchases to your account

Desaster: I also lost my Paypal account

Sometimes it happens. You had setup an account in a hurry months ago. But now you need the account again but you forgot all the details.

When you create a new account on our Website, then we have no information about your Avatar in Secondlife. If you want to see your purchases in your download folder, then you need to register your products first. You do this as follows:

• Open your favorite Web Browser.
• Ensure you are Logged in on your Machinimatrix Account.
• Keep your browser open !
• Go to the JASS-Shop in SL
• On the right side of the Shop you see a small Witch Hut with an Octopus inside.
• Click on the Octopus to receive a connection link.
• Now call this link (open it in your web browser)

Once you have done the above steps, you should find your purchases in your personal product page:

My Download Page

If you created your account after you called the product activation link, then sometimes the product activation fails. If this happens to you (you can not find your product on your download page) then proceed as follows:

• Ensure you are logged in on the Machinimatrix Website
• Call your product activation link again(that you got during your purchase)
• Now your product page should open and your product should be available for download.

If you purchased a long time ago, then your product activation link possibly is no longer recognized by us. In that case proceed as if you have lost your download link(see above).

Sometimes users want to get an update for a product from the Jass Shop in Second Life although the product was originally purchased from paypal. Here is how you can achieve this:

• Log in to your machinimatrix Account with your favorite Web Browser and keep your browser open
• Double check that your Paypal purchases show up on your product page.
• Go to the JASS-Shop in SL
• Locate the Avastar vendors (we have 2 of them in the center of the shopping room)
• Walk behind the vendors. There you find a small Booth with a purple octopus sitting in it
• Click on the octopus and you get a registration link in the chat window.
• Open the link in your browser

Now your Avatar is linked to your machinimatrix account. If you now update Avastar from Second Life then you should see the discount offer

All you need is the product activation link of the purchased product. You got this by email when you purchased from Paypal, or you can get the link from the JASS Shop in SL if you purchased from there.

Here is a brief step by step instruction:

• Login to the Account on Machinimatrix on which you want the product to be maintained.
• Ensure you keep logged in on the machinimatrix website (open another browser tab for example)
• Now call the product activation link from the other account.

This should move the product from the other account to your current account.

If you have purchased a product in the past (before january 2015) then you might have bookmarked an old product download link. While this download link is still valid, it does not start an automatic product activation on our Website. However you still can use this old link to activate your products in your Machinimatrix account. Please proceed as follows:

• If your download period timed out(*):
  Then just click on the Register&Login button (see image). Click this link and follow the instructions given there.
• If you still have access to your purchases:
  Then at the bottom of your purchased download page you find the link to the page Register me now.
• Follow the link to create your account and register your purchases permanently.

From now on and forever you will find your purchased products on your My Products page.

(*)Important:

Your download period times out 8 days after purchase. If that happened to you then you see the note shown at the top of the image aside (pink background). You can click on the Link labelled Register&Login to get back to your purchases.