Recover your Machinimatrix Account

1: Create your personal account:

Create/Login …

Create a new account …

If you already have an account on our Website, then please open the next tab right below this box (see “Login to Existing Account”) and login from there.

What are my benefits when i create an account?

– Permanent access to your downloads
– Permanent access to the Product archive
– Early Access to Beta versions
– Automatic password recovery via EMail

Note

– You can use any account name you like.
– Please assign your purchases to your account (see below)

Login to existing account …

Important: The purchase of a product from us does not automatically create an account for you!
If in doubt then consider to create a new account (see toggle bar above). There is no problem with that.

Note:
It is very important that you are Logged in to your account before you proceed to the next Step below.

2: Recover your Download Link

I Purchased from Second Life

You normally find the activation link in the Nearby Chat right after purchasing.

I lost my Secondlife purchase info…

Go to the JASS-Shop in SL
Locate the purple Octopus that sits in the little Witch hut.
Click on the Octopus.
Receive your download link in the URL Popup window.
Or look in your Nearby Chat for the link

Please look for the Witch hut on the right side of the Shop.

I Purchased from Paypal

You normally get the activation link via Email within 60 minutes after purchasing.

I lost my Paypal purchase info…

Step 1: Get the list of your purchases

Enter your Paypal Email here:

We send you an Email containing a list of your purchases.

Step 2: Assign your purchases to your account

After you received the Email, then please proceed as follows:

Ensure you are logged in to your Machinimatrix account
Open the Email that you received
Click on any one of the links in the list

Now all your purchases are assigned to your account.

Note: If you already created an account and logged in on the Machinimatrix Website, then your product activation link beams you directly to the download section and you are done.

3: Activate your purchases

Make sure you are logged in to your new account on the Machinimatrix Website.
Then Call the download link that you have recovered in the previous step.

Lost Download Link:

Disaster: I also lost my Paypal account…

If you no longer have access to your Paypal address, then we can not do much. Nevertheless we try to do the impossible…

Please send an email to purchase@machinimatrix.org and give us at least one of the following infos:

The Machinimatrix Order ID of the Purchase (WC-nnnnn)
The Paypal Email Address from which you purchased
The Paypal Transaction Code and Purchase Date

Important:

Do not forget to include exact information to which email address you want to change your purchases.

Disaster: I lost my Machinimatrix Account info

Sometimes it happens. You had setup an account in a hurry months ago. But now you need the account again but you forgot all the details.

You remember which Avatar you used while purchasing from the Jass Shop or which Paypal email you have used while purchasing from the Machinimatrix Website?

Just create a new account and register your products again.

If you forgot your product activation link, then scroll up to the chapter “In case you lost your download link”.

Special cases

My SL purchases do not show up after i created a new account

When you create a new account on our Website, then we have no information about your Avatar in Secondlife. If you want to see your purchases in your download folder, then you need to register your products first. You do this as follows:

Open your favorite Web Browser.
Ensure you are Logged in on your Machinimatrix Account.
Keep your browser open !
Go to the JASS-Shop in SL
On the right side of the Shop you see a small Witch Hut with an Octopus inside.
Click on the Octopus to receive a connection link.
Now call this link (open it in your web browser)

Once you have done the above steps, you should find your purchases in your personal product page:

My Download Page

My Product activation failed

If you created your account after you called the product activation link, then sometimes the product activation fails. If this happens to you (you can not find your product on your download page) then proceed as follows:

Ensure you are logged in on the Machinimatrix Website
Call your product activation link again(that you got during your purchase)
Now your product page should open and your product should be available for download.

If you purchased a long time ago, then your product activation link possibly is no longer recognized by us. In that case proceed as if you have lost your download link(see above).

I want to add a purchase from another user to my account

All you need is the product activation link of the purchased product. You got this by email when you purchased from Paypal, or you can get the link from the JASS Shop in SL if you purchased from there.

Here is a brief step by step instruction:

Login to the destination Account on Machinimatrix (the account where you want the product to be maintained).
Open another tab or browser window (but keep logged in to the Machinimatrix account!)
Now call the product activation link from the other account.

This should move the product from the other account to your current account.

Note: If your activation link is very old then read the next chapter “I have an old bookmarked Link…”

I have an old bookmarked Link…

If you have purchased a product in the past (before january 2015) then you might have bookmarked an old product download link. While this download link is still valid, it does not start an automatic product activation on our Website. However you still can use this old link to activate your products in your Machinimatrix account. Please proceed as follows:

If your download period timed out(*):
Then just click on the Register&Login button (see image). Click this link and follow the instructions given there.
If you still have access to your purchases:
Then at the bottom of your purchased download page you find the link to the page Register me now.
Follow the link to create your account and register your purchases permanently.

From now on and forever you will find your purchased products on your My Products page.

(*)Important:

Your download period times out 8 days after purchase. If that happened to you then you see the note shown at the top of the image aside (pink background). You can click on the Link labelled Register&Login to get back to your purchases.

Details about your old Download Link

Your download link will look similar to:

http://download.machinimatrix.org/tutorials/golden/download.jsp?purchaseId=01234567-01234567-01234567-01234567&owner=Igor Bat

(*) Please note, the purchaseId and the owner are part of the download link. In the above example you would have:

purchaseId = 01234567-01234567-01234567-01234567
owner = Igor Bat

I still have trouble

While this is really extremely rare, it still is possible that in some users can not access the download page even after registering and login in . In this case please open a ticket in our ticket system:

Request for Help