Please send an email to firstname.lastname@example.org and give us at least one of the following infos:
Do not forget to include exact information to which email address you want to change your purchases.
Sometimes it happens. You had setup an account in a hurry months ago. But now you need the account again but you forgot all the details.
Just create a new account and register your products again.
When you create a new account on our Website, then we have no information about your Avatar in Secondlife. If you want to see your purchases in your download folder, then you need to register your products first. You do this as follows:
Once you have done the above steps, you should find your purchases in your personal product page:
If you created your account after you called the product activation link, then sometimes the product activation fails. If this happens to you (you can not find your product on your download page) then proceed as follows:
If you purchased a long time ago, then your product activation link possibly is no longer recognized by us. In that case proceed as if you have lost your download link(see above).
All you need is the product activation link of the purchased product. You got this by email when you purchased from Paypal, or you can get the link from the JASS Shop in SL if you purchased from there.
Here is a brief step by step instruction:
This should move the product from the other account to your current account.
Note: If your activation link is very old then read the next chapter “I have an old bookmarked Link…”
If you have purchased a product in the past (before january 2015) then you might have bookmarked an old product download link. While this download link is still valid, it does not start an automatic product activation on our Website. However you still can use this old link to activate your products in your Machinimatrix account. Please proceed as follows:
From now on and forever you will find your purchased products on your My Products page.
Your download period times out 8 days after purchase. If that happened to you then you see the note shown at the top of the image aside (pink background). You can click on the Link labelled Register&Login to get back to your purchases.
Your download link will look similar to:
(*) Please note, the purchaseId and the owner are part of the download link. In the above example you would have: