We get more and more requests from users who have lost their complete information about their purchase. In the past we offered help by stepping into our Database and looking for alternative email addresses, ALT avatars, purchase dates etc. But we can no longer do this.
Please take care of your download link by yourself!
Recover Self Service
When the recovery failed
If you lost all information about your purchases then we can no longer help you to recover your product downloads.
In that case we only can offer you to purchase again.